Management Excellence
Upon completion of this course, participants will understand the internal and external motivations of employees and customers, including the cultural mores of the 2020s, and interpret how these become the voice of both types of customers.
Through a combination of teaching methods including psychology, physiology and case studies covering a century of management ad innovation in various industries , students will be able to understand how specific, measurable actions can generate excellence in management styles that best resonate with your organization's goals.
Students will also learn specific techniques gleaned from project management that are essential for devising and deploying a continuous improvement-based "management excellence" project.
Topics include:
- Today's best business practices
- Hearing the voice of the customer (internal and external)
- The metrics of excellence (including Six-Sigma and kaizen)
- Understanding what makes a "great place to work"
- Examples of emplyee empowerment
- Applying management excellence across the entire customer/employee life
- Applying management excellence to hybrid/distributed environments
- Understanding the importance of trust
- The cost of commitment
- Establishing the culture
- Building a management excellence process
- Project planning and reviewing deployment
Our sessions are interactive, and wherever possible, used anonymized case studies drawn from the pre-course assessments. Participants are encouraged to work through and solve their challenges, and ongoing post-session support is always available at no charge. Available as a live online classrom event and private coaching.