Psychological Safety
The course can be delivered as two half-day presentations online or in person, or as on-demand modules.
Introduction to Psychological Safety
• Defining Psychological Safety
• Understanding the concept and its significance in the workplace
• Recognizing the impact of psychological safety on individual and team performance
Building Awareness of Psychological Safety
• Identifying indicators of a psychologically safe or unsafe environment
• Understanding the consequences of a lack of psychological safety
The Neuroscience of Psychological Safety
• Exploring the brain's response to safety and threat
• Neurological foundations of psychological safety
• Impact of stress an safety on cognitive functions and creativity
Creating a Foundation of Trust
• Establishing trust in our various workplace types (at-office, hybrid, work-from-home and freelance)
• Trust-building behaviors and practices
• Overcoming trust barriers and challenges
Communication Skills for Enhancing Psychological Safety
• A summary of effective communication strategies
• Active listening and empathetic communication
• Constructive feedback and open dialogue
Identifying and Managing Conflicts in a Psychologically Safe Environment
• Managing and resolving conflicts
• Conflict resolution techniques
• Promoting a positive approach to disagreement
The Role of Leadership's in Fostering Psychological Safety
• Leadership behaviors that promote safety
• Strategies for leaders to create a psychologically safe culture
• Understanding Empowerment
• Case studies
Diversity, Equity & Inclusion and Psychological Safety
• Exploring the intersection of diversity, inclusion, and psychological safety
• Understanding the unique challenges faced by diverse individuals
• Creating an inclusive and safe environment for everyone
Using Psychological Safety to Promote Learning and Innovation
• Linking psychological safety to creativity and innovation
• Fostering a culture of continuous learning
• Encouraging risk-taking and experimentation
Measuring and Assessing Psychological Safety
• Tools and metrics for evaluating psychological safety
• Surveys and assessments
• Using feedback to improve the work environment
Case Studies and Best Practices
• Stories of successful implementation and of unsuccessful/rejected policies (Gemba/Kaizen)
• Real-world examples of organizations with strong psychological safety
• Lessons learned and best practices
Creating an Action Plan for implementing Psychological Safety
• Developing strategies for improvement
• Setting goals
• Creating a roadmap for ongoing efforts
Conclusion and Reflection
• Summarizing key takeaways
• Reflecting on personal and organizational growth
• Committing to continuous improvement in psychological safety
Our sessions are interactive, and wherever possible, used anonymized case studies drawn from the pre-course assessments. Participants are encouraged to work through and solve their challenges, and ongoing post-session support is always available at no charge. Available as a live online classrom event and private coaching.